Who We Are
This website is operated by Prime Pacific Health Innovations Corporation (“PPHIC”, “we”, “our”, or “us”), a corporation organized under the laws of Canada with its principal office at:
#1132 – 585 Seaborne Avenue
Port Coquitlam
British Columbia
V3B 0M3
Canada
PPHIC is responsible for the collection, use, and disclosure of personal information described in this Privacy Policy.
Scope
This Privacy Policy applies to personal information collected through PPHIC websites and related communications, including when you:
Visit and browse PPHIC websites
Contact PPHIC or submit a form (including quote requests, contact forms, order forms, or support requests)
Place an order with PPHIC (by phone, email, or written order)
Subscribe to marketing communications
PPHIC serves professional customers such as clinics, practitioners, spas, distributors, and healthcare providers. The information collected may vary depending on the type of interaction.
PPHIC operates multiple regional versions of its website (including Canada, United States, and International). Information collected may vary depending on the version accessed.
Personal Information We Collect
Information You Provide to Us
We may collect personal information you provide, such as:
Name
Company name and job title (if provided)
Email address and phone number
Billing and shipping address
Order details (items purchased, order history, communications)
Information submitted via contact forms, quote forms, or support requests
Marketing preferences (e.g., opt-in/opt-out choices)
We do not knowingly collect personal information from individuals under 18 years of age.
Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type and settings
Device information
Pages visited and actions taken on the site
Referring/exit pages and approximate location (derived from IP)
Cookies and similar tracking technologies (see Section 11)
Payment Information
PPHIC does not process online payments through this website. Where payment information is provided to PPHIC directly (for example by phone, email, or written order in the course of fulfilling a purchase), it is handled in accordance with PPHIC internal security procedures and appropriate administrative and physical safeguards. PPHIC does not store full credit card numbers on its systems.
What We Do Not Intentionally Collect
PPHIC does not intentionally collect sensitive personal information such as medical or health information. If you voluntarily include sensitive information in a message to us (for example, via email), we will use it only for the purpose of responding to you and handling your request.
How We Use Personal Information
We use personal information for the following purposes:
Order processing and fulfillment: to process orders, ship products, and provide order updates
Customer service: to respond to enquiries, provide support, and manage returns (where applicable)
Quotes and professional support: to respond to quote requests and professional enquiries
Payments: to process transactions in accordance with the methods described in Section 3C
Fraud prevention and security: to protect customers, prevent unauthorized transactions, and secure our website
Website operation and improvement: to maintain, troubleshoot, analyze performance, and improve the website experience
Marketing communications: to send marketing communications through our email marketing service provider (such as Constant Contact), where permitted by law and in accordance with your preferences
Legal and regulatory compliance: to comply with applicable laws, regulations, and lawful requests
Legal Bases and Consent
Where required, we rely on consent for the collection, use, and disclosure of personal information. In other cases, we may process personal information where necessary to:
Perform a contract (e.g., fulfill an order)
Meet legal obligations
Pursue legitimate business purposes (e.g., fraud prevention, website security), where permitted by law
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Marketing Communications
If you opt in to receive marketing communications, we may send you updates about products, services, or promotions.
Marketing emails are distributed using a third-party email marketing platform. When you subscribe to a PPHIC mailing list, your name and email address are stored and processed through that platform for the purpose of sending communications.
You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting PPHIC directly.
Unsubscribing from marketing communications does not affect transactional or service-related communications (such as order confirmations or customer service responses).
Advertising and Remarketing
PPHIC may use third-party advertising services, including Google Ads, to display advertisements on other websites and platforms based on prior visits to our website.
These services may use cookies, pixels, and similar technologies to collect information about website activity in order to provide interest-based advertising and measure campaign performance.
You can manage your advertising preferences through:
Google Ad Settings: https://adssettings.google.com
Your browser settings
Our cookie consent tool
How We Share Personal Information
PPHIC does not sell personal information.
We may share personal information in the following circumstances:
Service Providers
We may share personal information with trusted third-party service providers who assist us in operating our business, including:
Payment processors
Shipping carriers
Third-party logistics providers (3PL)
Website hosting and IT providers
Analytics and advertising providers (such as Google Analytics and Google Ads)
Email marketing platforms (such as Constant Contact)
Customer communication platforms
These providers process personal information on our behalf and are expected to safeguard it appropriately and use it only for the services they provide to PPHIC.
Authorized Distributors and Business Partners
In certain cases, we may share contact information and enquiry details with authorized distributors or business partners where necessary to fulfill orders, provide product support, or manage professional relationships, including with distributors located outside Canada and the United States, where:
You submit an enquiry related to your geographic region;
A product or service is supplied through a regional distributor; or
It is necessary to facilitate sales, support, or service in your jurisdiction.
Authorized distributors operate as independent entities and are responsible for handling personal information in accordance with their own privacy practices and applicable laws.
Business Transfers
In the event of a merger, acquisition, restructuring, financing, sale of assets, or similar transaction involving PPHIC, personal information may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.
Legal Requirements
We may disclose personal information where required or permitted by law, including to:
Comply with legal processes or regulatory obligations
Respond to lawful requests from public authorities
Protect the rights, property, or safety of PPHIC, our customers, or others
Enforce our agreements
Cross-Border Processing
PPHIC is headquartered in Canada. Personal information may be processed or stored in Canada, the United States, or other jurisdictions where our service providers or authorized distributors operate.
For example:
Marketing communications may be processed through service providers located in the United States
Website analytics and advertising services may process information through infrastructure located outside Canada
When information is transferred outside your jurisdiction, it may be subject to the laws of that jurisdiction and accessible to regulatory authorities in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website.
These technologies may include:
Strictly necessary cookies, required for core website functionality
Analytics cookies, including tools such as Google Analytics, which help us understand how visitors use the website
Advertising and remarketing cookies, including services such as Google Ads, which may be used to measure advertising effectiveness and display relevant advertisements based on prior visits to our website
Embedded content cookies, such as those set by Vimeo when videos are viewed on our website
These technologies may collect information such as IP address, device identifiers, browser information, pages visited, and interactions with our website.
Where required by law, non-essential cookies (including analytics and advertising cookies) are placed only with your consent.
You can manage your cookie preferences using our cookie consent tool and through your browser settings.
For detailed information about specific cookies used on our website, including categories, purposes, and retention periods, please see our Cookies Policy.
Data Security
PPHIC uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
Where personal information is processed by third-party service providers, PPHIC takes reasonable steps to ensure that those providers protect the information with safeguards appropriate to the sensitivity of the information.
Data Retention
PPHIC retains personal information only as long as necessary for the purposes described in this Policy, including to:
Complete transactions
Provide customer service
Maintain business records
Comply with legal, tax, and regulatory obligations
Resolve disputes and enforce agreements
Retention periods vary depending on the type of information and the reason it was collected. In certain circumstances, PPHIC may retain personal information for a minimum period where required by applicable law.
Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information PPHIC holds about you
Request correction of inaccurate information
Withdraw consent (where processing is based on consent)
Request deletion (subject to legal and operational limitations)
To make a request, contact PPHIC using the information in Section 16. PPHIC may need to verify your identity before responding.
International Visitors
The PPHIC International website is provided for informational purposes. If you access our website from outside Canada or the United States, you understand your information may be transferred to and processed in Canada and/or the United States as described above.
Third-Party Links
The PPHIC website may contain links to third-party websites. PPHIC is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
Privacy Contact (Privacy Officer)
If you have questions about this Privacy Policy, wish to withdraw consent, or want to request access/correction/deletion of your personal information, please contact:
Pascal Vogel, Privacy Officer
Prime Pacific Health Innovations Corporation
#1132 – 585 Seaborne Avenue
Port Coquitlam, BC, V3B 0M3, Canada
Email: privacy@primepacifichealth.com
Phone: +1 604 929 7019
Changes to This Privacy Policy
PPHIC may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Continued use of the website after changes are posted indicates acceptance of the updated Policy.