No Time Limit! Free Preventive Maintenance Program

Warranty

Return / Refund Policy

Usually our expert technicians can diagnose a problem over the phone

Toll free
1.800-223-9374

Int'l +1.604-929-7019

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Your Satisfaction Is What Drives Our Business

with your aquanet warranty you can relax and get on with running your business

No Time Limit! Free Preventive Maintenance Program

worldwide reach

We provide ongoing, unequalled, after sales customer support free of charge for as long as you own your equipment so you can relax and focus on your business.

When you buy an Aquanet Device from Prime Pacific you automatically join our free “After Sales Customer Support Program”. Our customers have rated this program at a consistent approval rating of 98% year after year. Our devices are in use in over 25 countries around the globe and have been for over 20 years.

In addition to a detailed Installation and Operating Manual you also receive a fully illustrated Tune-Up Guide and a customized tool kit, for your guidance to easily perform preventive maintenance and avoid down time of your equipment.

Warranty

Aquanet repairs are easy

All our Aquanet devices are constructed with simple assemblies and makes servicing a snap. WHY? Simply put: it makes servicing a snap! If something should go wrong simply speak to one of our expert technicians. We’ll diagnose the problem and immediately ship you a replacement part. When you receive the part simply install it. It’s just that easy. And because we are shipping you just simple replacement parts, shipping anywhere around the globe is fast and efficient.

Our one year comprehensive warranty protects you against any malfunction or manufacturing defect. In an unlikely event that your Aquanet needs to be sent to us for repair and downtime is not an option for you, we have a loaner program just for that. For details please contact our 24/7 maintenance department at techsupport@primepacifichealth.com.

Return / Refund Policy

Your satisfaction is what drives our business. We are committed that your order arrives at your doorstep in time and in perfect order. If for any reason this should not be the case, we have established the following guidelines to ensure a quick turn-around to rectify your concern.

  • Upon arrival, inspect your order and notify us of any deficiencies or concerns within 30 days of order being shipped to you.
  • If a return is necessary, We will issue a Return of Goods Authorization (RGA) number. Without an RGA number, returns cannot be accepted.
  • To obtain an RGA please contact us by phone: 1-604-929-7019 or by e-mail info@primepacifichealth.com. You will have to provide your invoice number and date and include your return shipping address and daytime phone number.
  • For returned goods refunds will be issued in the same way the original purchase was made or by credit to your account.

Note: After sales customer support includes technical support by phone or online. It does not include parts (out of warranty) & labour.

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